Madison County Water Department

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Office:  (256) 746-2888
Fax:  (256) 746-2889

246 Shields Road Huntsville, AL 35811

Chuck Faulkner, P.E. - Director

Business Hours: Monday-Friday 7 A.M. to 3:30 P.M.


For After-Hours/Emergencies:

Emergency Contact: (256) 746-2888

Follow phone prompts to reach emergency services.  Treatment plant operators will contact the crew on call 24 hours a day.



The Madison County Water Department has adopted changes to the water bill adjustment policy. The changes are necessary in order to bring the Department’s policy in line with the bill adjustment policies of other water providers in the area, to give bill adjustments in a more efficient and consistent manner, and to reduce fraudulent bill adjustment claims. This new policy is fair to all customers, particularly to those customers that never receive an adjustment and essentially subsidize those who do.

1) Strict adherence to a policy of one adjustment per 12 month period per customer. Exceptions will be given if the customer moved to a different address.

2) The customer’s bill must be at least 3 times greater than their 12 month average bill. In the case of a leak, the customer will be responsible for the amount that is 3 times greater than the 12 month average. The adjusted bill amount is the difference between the high bill and 3 times the monthly average.

3) The amount refunded must be at least $10.00.

4) Customers must provide a repair receipt or a parts receipt to show the leak has been repaired. If the customer does not submit proof of repair, no adjustment will be given. No exception will be given if proof was not provided.

5) Customer service representatives will no longer approve leak adjustments. All leak adjustments will be reviewed and approved by the office manager.  


  • Be sure no water is on inside your dwelling. This includes toilets, ice makers, washing machines, etc.

  • If no water is on, check your meter for any movement of the dial. When water is passing through the meter, the dial will move in a clockwise direction. If water is off and the dial moves, you have a leak.

  • Once you have determined you have a leak, call a plumber or do the repairs yourself. The Madison County Water Department is not responsible for the lines from the meter to your dwelling.

Every Drop Counts!!! 

A faucet leaking one drop per second wastes 2,400 gallons per year.
To check if your toilet tank is leaking, put a few drops of food coloring in the tank, wait about 15 minutes, and look in the bowl. If the food coloring shows up there, the tank is leaking.

Drought conditions are causing a larger than usual consumption of water, resulting in some customers experiencing lower pressures. Please be mindful of your water consumption and do your part to help conserve water. Here are a few outdoor conservation tips for you to follow:

  • Water your lawn only when necessary. It takes 660 gallons of water to supply 1,000 square feet of lawn with 1 inch of water. (This is almost the same amount as you use inside the house in an entire week.) As a general rule, established lawns do not need to be watered more often than every five to seven days.

  • Water lawns and gardens early in the morning or at night, when temperatures are lowest, and save 30% or more of the water typically lost to evaporation.

  • Do not allow sprinklers to water your street, driveway or sidewalk.

  • Raise the height of your mower so that you are cutting grass at the highest recommended height. A higher cut encourages grass roots to grow deeper, shades the root system and holds soil moisture better than a closely clipped lawn.

  • Avoid over fertilizing your lawn. Fertilizer applications increase the need for water.

  • Use mulch around trees and shrubs and in garden beds to retain moisture in the soil.

  • Do not use the hose to clean your driveway or sidewalk Ñ use a broom.

  • Use a shut-off nozzle on your hose so that water flows only as needed.

  • Do not leave sprinklers on hoses unattended.

  • If you wash your car, park it on the grass and use a hose with an automatic shut-off nozzle.


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