Services

Transportation for Rural Areas of Madison County (TRAM)

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Mailing Address: 100 North Side Square, Huntsville, AL 35801
Physical Address: 819 Cook Avenue, Suite 137, Huntsville, AL 35801 

customer service icon

   Katrina Banks-Love: Transit Manager & Safety Officer 
BUTTONS_phone   (256) 532-3792
BUTTONS_email   tram@madisoncountyal.gov 
BUTTONS_hours   Office Hours: Monday - Friday 8:00 AM - 4:30 PM 
BUTTONS_van  

 Transportation Hours

Monday - Thursday 6:30 AM - 3:30 PM
Friday 6:30 AM - 2:30 PM
Morning Pickup Hours 7:00 AM - 8:00 AM 

 Final pickups leaving Huntsville begin
Monday - Thursday at 1:00 PM
Friday at 12:00 PM

 

To view this information in another language use the translator "Select Language" in the upper right corner of this webpage.

Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web.

To request the information in additional formats, please contact us at (256) 532-3792.
 

TRAM INFORMATION 

TRAM is a federally funded FTA Section 5311 public transportation program that is open to the general public who reside in rural Madison County, AL.  The Madison County Commission provides matching funds to assist with operating expenses. TRAM operates on a first come, first served basis.

Riders are urged to schedule rides 24 hours in advance. Reservations are accepted daily between 8:00 a.m. and 3:00 p.m. Monday through Friday. No reservations will be scheduled after 3:00 p.m. for the following day.  Reservations MUST be made or changed by contacting the TRAM office. 

TRAM COST AND TICKETING

Effective October 1, 2018:

  • Round-trip tickets: $10.00 
  • One-way tickets: $8.00 

Passengers must have a ticket to utilize TRAM. Tickets are sold at the TRAM office during normal office hours or may be ordered by mail. Mail orders must be paid by check or money order. Cash transactions are accepted at the TRAM office.

When scheduling a ride, please advise the scheduler if a stop at the TRAM office will be required to purchase tickets. There is no limit to the number of tickets that may be purchased. Tickets are NON-REFUNDABLE and do not expire. TRAM drivers do not handle money for ticket orders.

Click here for the TRAM ticket order form

If you would like to submit your ticket request electronically, please complete this application. But remember, you must mail in a check or money order before we can mail your tickets to you.

TRAM SERVICE INFORMATION

TRAM does not operate on Madison County holidays. Inclement weather may temporarily delay service; please allow extra time before contacting the TRAM office. In cases of severe weather such as tornadoes, snow, or ice, service may be canceled. Please check local news for business closings. If the Madison County Courthouse is closed, TRAM operations are closed.

TRAM SPECIAL SERVICES

For persons who are hearing impaired and/or have speech disabilities requiring text telephones, please call 711. Special operators will translate TTY messages to speech for non-TTY users.

REASONABLE MODIFICATIONS

In accordance with the Americans with Disabilities ACT (ADA) and directives from the Federal Transit Administration , Madison County TRAM will make reasonable modifications in policies, programs, and procedures applicable to its transportation services when necessary to avoid discrimination and ensure accessibility for people with disabilities.

TO SCHEDULE A TRAM RIDE

Please have the following information ready when calling to schedule your ride. If you need information in another language or alternative format, inform the scheduler.

  1. Name
  2. Telephone number
  3. Pickup address
  4. Destination address
  5. Time of appointment
  6. Number of riders
  7. Need for wheelchair lift 
  8. Need for boarding assistance, portable oxygen, or service animal
  9. Any health condition that may cause harm to yourself or others (such as seizures)

TRAM VEHICLES

TRAM vehicles are equipped with lifts for boarding and disembarking. Please inform the scheduler if you have an oversized wheelchair. The lift must safely accommodate the size and weight of the mobility device and user, and wheelchairs must have accessible tie-down points. Lift use is available to all passengers upon request.

If assistance is needed to and from the vehicle, passengers must bring an assistant. TRAM drivers are not allowed to escort passengers to or from buildings or enter private residences. Passengers may only bring the number of bags they can carry and store under their seat. Drivers may assist passengers on and off the vehicle but cannot handle personal belongings.

TRAM RIDE CANCELATIONS 

Cancellations must be made at least one (1) hour prior to the scheduled pickup time. If not canceled, the driver will wait five (5) minutes at the pickup location. Failure to cancel will be considered a “no-show.”

Two (2) no-shows within a 60-day period will result in a five (5) day suspension from TRAM services. Continued disregard of the no-show policy will result in additional five-day suspensions for each non-canceled trip.

PASSENGER RULES OF CONDUCT 

  1. Seatbelts must be worn at all times
  2. Children must be secured in an FTA-approved child safety seat provided by the parent/guardian
  3. No offensive and/or strong body odor.
  4. No visible open, weeping, or bleeding wounds; active bleeding must be stopped prior to service
  5. Personal items, packages, and/or parcels must fit under the seat.
  6. No loud or offensive language, gesturing, or touching other passengers and the TRAM driver.
  7. No eating, drinking, or smoking on the TRAM vehicle.
  8. No alcohol or drug use
  9. No abusive conduct toward the driver or passengers
  10. All scheduling and schedule changes must be made through the TRAM office.

SERVICE DISRUPTION POLICY

TRAM services may be interrupted due to inclement or severe weather or other safety-related situations. Passengers will be notified prior to their scheduled pickup time if service is interrupted.

  • Tornado Watches/Warnings: Drivers will proceed to or remain in a safe place until the warning is lifted.
  • Snow/Ice: TRAM will not operate if Madison County Courthouse or Schools are closed. Delays or route changes may occur.
  • High Winds: Sustained winds of 25 mph or more may cause service delays or cancellation.
  • Flooding/Heavy Rain: Drivers will stop in a safe area if visibility is impaired and will not cross flooded roads.
  • Other Situations: Safety evaluations will be made to determine if service should be interrupted. Every effort will be made to resume service as quickly and safely as possible.

TITLE VI NOTICE OF PROTECTIONS AGAINST DISCRIMINATION

Madison County Commission - TRAM operates its program without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice until Title VI may file a complaint with the Madison County Commission. 

  • Click here for an English, printable version of the Madison County Commission Complaint Form
  • Click here for a Spanish, printable version of the Madison County Commission Complaint Form

For more information on the civil rights programs and procedures to file a complaint, please contact the TRAM Transit Manager and Safety Officer.

Complaints made also be filed directly with the Federal Transit Administration (FTA):

  • Click here for the Federal Complaint Form
  • Click here for an English printable PDF of Title VI Notice or Protections Against Discrimination
  • Click here for a Spanish printable PDF of Title VI Notice of Protections Against Discrimination

If information is needed in another language, please contact the TRAM office at (256) 532-3792, or use the translator "Select Language" in the upper right-hand corner of this webpage.

Por favor, contáctenos si necesita cualquier información adicional.

TITLE VI COMPLAINT PROCEDURES

Any person who believes they have been discriminated against based on race, color, or national origin by the Madison County Commission may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Complaints must be received within 180 days of the alleged incident. The Madison County Commission will review and process complete complaints.

Click here for English printable version of Madison County Commission Complaint Form

Click here for Spanish printable version of Madison County Commission Complaint Form

Once received, the Madison County Commission will determine if it has jurisdiction and send an acknowledgement letter to the complainant.

The Commission has 15 business days to investigate. If more information is needed, the complainant has 15 business days to provide it. Failure to respond or a wish to withdraw may result in administrative closure.

Verbal complaints are accepted if the complainant cannot provide a written complaint; the Commission will assist in converting verbal allegations into a written form.

After review, the investigator will issue either a closure letter (no Title VI violation) or a Letter of Finding (LOF), summarizing allegations and any actions to be taken. Appeals may be made within 15 days of the letter or LOF.

Unresolved complaints may be referred to:

Mr. Wiley Brooks, Alabama Department of Transportation, Local Transportation Bureau, ATTN: Transit Section, 1409 Coliseum Blvd, Montgomery, AL 36110

Complaints may also be filed with the Federal Transit Administration:

FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590

Click here for Federal Complaint Form

If information is needed in another language, contact 256.532.3792 or use the translator "Select Language" in the upper right corner of this webpage.

Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web.

If you need information in another format please contact 256.532.3792.